Support Hub

Here when you need us

Our dedicated support team is available Monday to Friday, from 8:00 AM to 5:00 PM, to help you resolve any Seamium challenges swiftly and effectively.

 Help Center

Support categories

Explore our support categories for assistance in setting up and optimizing your Seamium experience.

Get started

Everything you need to kickstart your Seamium journey:

  • Quick setup: Configure your account in just a few minutes.
  • Device connection: Easily pair your energy devices.
  • Dashboard navigation: Learn to master your energy command center.

Smart integrations

Connect certified devices to your ecosystem:

  • Energy management: Integrate solar panels, inverters, and intelligent batteries.
  • Home automation: Link smart plugs, thermostats, and sensors.
  • Multi-site control: Manage energy use across multiple properties.

Smart management

Unlock Seamium's full potential:

  • Live monitoring: Track energy usage in real time.
  • AI-powered insights Optimize consumption using predictive analytics.
  • Custom reporting: Receive automated alerts and tailored reports.
 Get Involved

Platform support

Your reports help maintain Seamium's reliability. Our product team reviews every submission.

Report issues

Encountered a problem? We will resolve it promptly:

  • Describe the issue, including what occurred and when.
  • Include relevant screenshots or device information.
  • Outline steps to reproduce the issue.

Submit feedback

Help shape the future of Seamium:

  • Share feature ideas and suggestions.
  • Provide performance feedback.
  • Recommend improvements for the user interface and user experience.
 We've Got Answers

Frequently asked questions

Below, you'll find clear and concise answers to the questions we get asked most often.

Yes, Seamium is fully accessible on mobile devices. You can monitor and control your energy usage through the Seamium mobile app, ensuring you stay connected wherever you are.

Seamium provides businesses with multi-site monitoring and centralized control for effective energy management. It reduces energy costs through intelligent optimization, offers real-time analytics for informed decisions, supports compliance with energy regulations, and includes predictive maintenance alerts.

Yes, Seamium excels in data centers by continuously monitoring equipment and optimizing conditions. It manages electrical loads, identifies energy-saving opportunities, optimizes cooling, and provides detailed analytics on power usage effectiveness (PUE).

Seamium optimizes EV charging schedules to avoid peak rates and works with renewable energy sources. It manages grid demand, offers charging recommendations, and supports vehicle-to-grid (V2G) capabilities where applicable.

By making sustainability an integral part of your operations, you optimize efficiency and generate clear reports on carbon reduction and renewable energy utilization. This makes it easier for businesses to meet climate goals and demonstrate their positive impact.

No, Seamium operates effectively offline. Its local optimization algorithms ensure that critical features function during internet outages without interruption.

Generally, no special hardware is required. Seamium is designed to work with your current systems, but optional Seamium-compatible devices can enhance performance and features.

Yes, Seamium is built for seamless integration. It connects with devices like solar panels, batteries, smart meters, and IoT appliances to optimize performance without disrupting your current setup.

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